WHAT IS YOUR CANCELLATION POLICY?
Liliway values your time, and we understand that sometimes schedule adjustments are necessary. We kindly ask that you provide at least 24 hours' notice for cancellations or rescheduling of appointments. A credit card is required to hold all appointments.
When you forget, cancel, or change your appointment without adequate notice, we miss the opportunity to fill the appointment time, and our clients on the waitlist miss the opportunity to receive treatments.
We have a strictly enforced 24 hour cancellation and rescheduling policy.
If an appointment is missed, canceled, or rescheduled without 24 hours notice, it will result in a 100% cancellation fee. We cannot refund the payment, nor can it be applied to a future appointment. We appreciate your understanding.
WHAT HAPPENS IF I AM LATE TO MY TREATMENT?
A late arrival will shorten your appointment time and cannot be made up by running into the next client’s scheduled appointment. We understand that things come up unexpectedly that cause delays, so we allow a 20 minute grace period. After 20 minutes, the appointment is considered missed and we are unable to refund the payment.
HOW DO I PREPARE FOR MY TREATMENT?
Please arrive 15 minutes early for your appointment. All new clients will need to fill out the intake form. We use this form to prepare for your session, as it addresses important information such as allergies, health conditions, your skin and health history, and more.
WHAT IS YOUR reservation POLICY?
Liliway Holistic Studio is primarily a “by appointment” business; therefore, last minute cancellations can have a great impact on our business. Because of this, we ask for your card information upon scheduling. If you find that you are unable to keep your appointment, we require 24 hours notice prior to your appointment time, otherwise, we may charge your card on file.